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Returns Policy


Return of goods policy

We hope you will be satisfied with Goods purchased on our Website

7.1 Subject to condition 7.2, if you wish to return to us any Goods :

7.1.0 Prior to returning any faulty or unwanted product, you must email us at info@henshaweyewear.com to advise us of your intentions and to state the reason that you are returning your goods. 

7.1.1 in respect of which you find a defect within a reasonable time after delivery, we will examine the returned item and, subject to confirmation of the defect by us, we will refund the price of the item. We will usually process the refund due to you as soon as possible, and in any case, within 30 days of receiving the defective product. You will be refunded in full for the item and also refunded the original delivery charge for us sending the item to you and the cost incurred by you in returning the item to us. Please note that due to Health and Safety at work regulations we require any used faulty goods to be in a clean condition before accepting them for a refund. We reserve the right to refuse Goods which are excessively soiled or damaged as they would be rejected by our suppliers. If we do not agree that there is a defect in Goods you return or if we refuse Goods for being excessively soiled we will notify you by post or email to confirm our justification;


7.1.3 for any other reason, you may do so within 28 days of the date of dispatch. Once the item has been checked, we will refund the price of the item, providing it is in a saleable condition and is in its original, undamaged packaging. Please allow up to 21 days from the receipt of your return for a refund to be processed. The delivery charge is non-refundable and unless otherwise agreed between us, you must pay for the costs of return of the goods to us.


7.2 We will usually refund any money received from you to the Card or Paypal account originally used by you to pay for your purchase.

7.3 How to return or exchange products

If you would like to return any Goods to us then you can do so by:


7.4 Returning the Goods to our Returns center.

7.5 Prior to returning any faulty or unwanted product, you must email us at info@henshaweyewear.com to advise us of your intentions and to state the reason that you are returning your goods. We will issue you with a returns number which you must use on your correspondence and enclose this number with the goods. This is an authorisation code and no returns can be accepted without this.

7.5 To return Goods to the Returns Centre, on contacting our returns team, we will instruct you on which postal service to use to return the goods to us.

7.7 For our records you will be asked to complete the reason for your return along with the returns number and enclose this with the goods. This will enable us to identify your Goods on receipt and process your return immediately.

7.8 Refunds on Promotional Items

From time to time we will run offers and promotions on our Website, which allows a discount when 2 or more products are purchased within the same transaction.

For example:

(i) Buy One Get One Free;
(ii)Buy One Get Second half Price
(iii)"3 for 2"

If only one item or part of the original "multibuy" offer is returned, then you will be charged full price for the remaining item/s (that were current at the time of ordering), which will be reflected in the amount we refund to you.